RAW’S PAWS PRIVACY POLICY

 

This privacy policy sets out how Raw’s Paws uses and protects any information that you give to us when you:

 

  • Browse this website

  • Complete a booking form

  • Complete a feedback form/provide a review after using one of our services

  • Sign up to our newsletter

 

Raw’s Paws is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Raw’s Paws may change this policy from time to time by updating this page. You should check this page now and again to ensure that you are happy with any changes. This policy is effective from May 2018.

 

What information do we collect?

On our booking forms, we will collect the following information:

 

  • name, address, telephone number(s), email address

  • emergency contact name and phone number

  • information about your pet(s)

  • name, address, telephone number and email address for your vet 

  • name, address, telephone number and email address for your emergency contact person 

 

What we do with the information we collect?

We require this information in order that you get the service you require and to ensure we get the information we need to ensure the safety and well-being of your pet(s), also for the following reasons:

 

  • internal record keeping

  • we may use the information to improve our products and services

  • we may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided

  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

 

How long do we hold this information?

Any personal data that you give us will be retained by us for as long as it's needed to perform its function and for as long as you remain a regular client of Raw’s Paws. However, if you have not used our services for 18 months, and we have not heard from you, we will remove your information from our database. 

 

Feedback Forms/Surveys

When you complete our online survey, your responses are collated for reporting and anonymised marketing purposes, unless you give consent on the feedback form for your name to be made.  We will collect your name, email, the service you accessed and your feedback scores/testimonials. We use Survey Monkey for our feedback surveys and you can read their privacy policy here. Your personal details are added to our mailing list and dealt with as explained above.

 

Mailing List

If you choose to sign up to our mailing list, we will record your name and e-mail address. We use MailChimp to store our email lists and create our newsletters. You will be sent emails from Raw’s Paws with information we think interesting to clients. Every e-mail will have an unsubscribe link and you are welcome to unsubscribe whenever you want. You can read MailChimp’s privacy policy here.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

 

  • whenever you are asked to fill in our booking form on the website, there will be a box for you to tick as part of the booking agreement to indicate that you do not want the information to be used by us for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at helen@rawspaws.com

 

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

 

If you would like a copy of the information/booking form held on you please email helen@rawspaws.com.

 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly make any corrections.

0141 573 5197

07775 592 604

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© 2016-2019 Helen Raw T/A Raw's Paws