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Raw’s Paws is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Raw’s Paws may change this policy from time to time by updating this page. You should check this page now and again to ensure that you are happy with any changes. This policy is effective from May 2018.
What information do we collect?
On our booking forms, we will collect the following information:
name, address, telephone number(s), email address
emergency contact name and phone number
information about your pet(s)
name, address, telephone number and email address for your vet
name, address, telephone number and email address for your emergency contact person
What we do with the information we collect?
We require this information in order that you get the service you require and to ensure we get the information we need to ensure the safety and well-being of your pet(s), also for the following reasons:
internal record keeping
we may use the information to improve our products and services
we may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided
from time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
How long do we hold this information?
Any personal data that you give us will be retained by us for as long as it's needed to perform its function and for as long as you remain a regular client of Raw’s Paws. However, if you have not used our services for 18 months, and we have not heard from you, we will remove your information from our database.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in our booking form on the website, there will be a box for you to tick as part of the booking agreement to indicate that you do not want the information to be used by us for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you would like a copy of the information/booking form held on you please email email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly make any corrections.
We are registered with the Information Commissioner's Office.